Privacy Policy —
portobet Data Commitment

Information We Collect

portobet collects personal data from players through multiple channels: directly via registration and account management forms, automatically through platform interaction and device signals, and from trusted third-party service providers as part of identity verification and fraud prevention processes. The categories of personal data we collect are set out in the table below.

Sensitive Data

portobet does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data, except where expressly required by law or where a player voluntarily discloses such information — for example, when requesting self-exclusion on responsible gaming grounds. Any such disclosures are treated with the highest degree of confidentiality and are never used for commercial purposes.

Data Provided by Minors

The portobet platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe a minor has registered on portobet should contact support@portobet without delay.

How We Use Your Data

portobet processes personal data only where we have a lawful basis to do so. The primary lawful bases we rely on are: performance of a contract (operating your account), compliance with a legal obligation (KYC and anti-money laundering requirements), legitimate interests (fraud prevention and platform security), and, in limited cases, your explicit consent (marketing communications). The table below maps each processing purpose to its lawful basis.

Automated Decision-Making

portobet uses automated systems to assess certain account behaviours — particularly in the context of fraud detection, responsible gaming intervention triggers, and bonus eligibility checks. Where an automated decision has a significant effect on your account (such as a withdrawal restriction or account flag), you have the right to request human review of that decision. Please contact support@portobet to exercise this right.

Data Sharing & Third Parties

portobet does not sell your personal data. We share your data only with trusted third-party service providers who assist us in delivering the portobet platform, and only to the extent necessary for each provider to perform their specific function. All third-party processors are bound by data processing agreements that require them to handle your data securely, limit its use to the agreed purpose, and delete it upon the conclusion of their engagement with portobet.

Categories of Third-Party Recipients

• Payment Processors: bKash, Nagad, Rocket, Upay, and card payment gateway providers receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are regulated financial institutions.
• Identity Verification Providers: Third-party KYC and age verification service providers receive identity documents for the purpose of completing our legal verification obligations. Documents are processed and then deleted from the provider's systems within 30 days.
• Game Software Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your anonymised player ID and session data to deliver their game experiences. These providers do not receive your full name, contact details, or financial data.
• Customer Support Platform: Our live chat and ticket system provider receives the communications data you generate when contacting support. This provider is contractually restricted from using your data for any purpose beyond delivering support services to portobet.
• Analytics Providers: Anonymised and aggregated behavioural data may be shared with analytics platforms to help us understand platform usage patterns and improve the user experience. No personally identifiable information is included in these data sets.
• Legal and Regulatory Authorities: portobet may disclose personal data to competent authorities where required to do so by law, court order, or to prevent fraud, money laundering, or other serious criminal activity.

International Data Transfers

Some of our third-party service providers are based outside Bangladesh. Where personal data is transferred internationally, portobet ensures that appropriate safeguards are in place, including contractual data protection clauses equivalent to internationally recognised standards. portobet does not transfer personal data to countries that do not maintain adequate data protection standards without implementing additional protective measures.

Cookies & Tracking Technologies

portobet uses cookies and similar tracking technologies to operate the platform, remember your preferences, detect fraud, and analyse usage patterns. A cookie is a small text file placed on your device when you visit our website. It allows the site to recognise your device on subsequent visits and deliver a more consistent experience.

Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of the portobet platform. These cookies enable core functions such as account login, session management, and security validation. They cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display configurations, and responsible gaming tool settings to personalise your experience across sessions.
• Analytics Cookies: Collect anonymised data about how players navigate and interact with the portobet website, helping us identify areas for improvement and optimise the user experience.
• Security Cookies: Support our fraud detection systems by flagging unusual patterns of activity — for example, multiple account logins from geographically inconsistent IP addresses within a short time window.

Managing Your Cookie Preferences

You can manage cookie settings through your web browser's privacy controls. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your portobet account and using core platform features. Disabling analytics or functional cookies will not affect your ability to access the platform but may result in a less personalised experience.

portobet does not use cookies to serve third-party advertising, retargeting campaigns, or cross-site tracking beyond the operational scope of the portobet platform itself.

Data Security & Retention

portobet implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, accidental loss, or destruction. Our security framework includes the following safeguards:

• 256-bit SSL/TLS encryption for all data in transit between player devices and portobet servers.
• AES-256 encryption at rest for stored personal data and financial records.
• Role-based access controls ensuring that only authorised portobet personnel with a documented need can access player personal data.
• Regular third-party penetration testing and vulnerability assessments of the platform infrastructure.
• Two-factor authentication (2FA) enforced for all portobet staff accounts that have access to player data systems.
• Automated intrusion detection and anomaly monitoring with 24/7 security operations oversight.
• Formal data breach response procedures including player notification protocols in the event of a confirmed breach affecting personal data.

Data Retention Schedule

portobet retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. Our standard retention schedule is as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. portobet conducts a formal data retention audit on an annual basis to ensure compliance with this schedule.

Your Privacy Rights

As a player on portobet, you hold a set of rights in relation to your personal data. portobet is committed to facilitating the exercise of these rights promptly and without unnecessary bureaucratic barriers. All rights requests are handled by our dedicated privacy team and are actioned within 30 days of receipt, or within the period required by applicable law where that is shorter.

Summary of Your Rights

1. Right of Access: You may request a copy of all personal data that portobet holds about you. We will provide this in a structured, commonly used, and machine-readable format where technically feasible.
2. Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
3. Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other lawful basis applies), or where the data has been unlawfully processed. This right is subject to any mandatory retention obligations under applicable law.
4. Right to Restriction of Processing: You may ask us to pause the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed or where you contest the lawfulness of our processing.
5. Right to Data Portability: Where processing is based on your consent or on contract performance, and is carried out by automated means, you may request that your data be transferred directly to another controller in a structured format.
6. Right to Object: You have the right to object to processing based on legitimate interests, including profiling. Upon receipt of an objection, portobet will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
7. Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

How to Exercise Your Rights

To exercise any of the rights listed above, please contact the portobet privacy team at support@portobet with the subject line "Privacy Rights Request". Include your full registered name, account username, and a description of the right you wish to exercise. We may need to verify your identity before processing your request to ensure your data is not disclosed to an unauthorised party.

Marketing Communications

portobet sends promotional and marketing communications to players who have explicitly opted in to receive them at the time of registration or through their account notification settings. These communications may include information about new games, seasonal promotions (such as BPL or Eid special offers), bonus reload opportunities, and responsible gaming reminders.

Channels We Use for Marketing

• Email: Promotional emails sent to your registered email address. These always include a clear and functional unsubscribe link at the footer of every message.
• SMS: Occasional promotional messages sent to your registered Bangladeshi mobile number, where you have specifically consented to SMS marketing.
• On-Platform Notifications: In-platform pop-up notifications or banner messages visible when you are logged into your portobet account. These are functional to your session and do not constitute direct marketing under applicable law.

Opting Out of Marketing

You can opt out of marketing communications at any time through any of the following methods:

• Clicking the unsubscribe link in any marketing email you receive from portobet.
• Updating your notification preferences in the "Account Settings" section of your portobet account.
• Contacting our support team at support@portobet and requesting removal from all marketing lists.

Opt-out requests are processed within 5 business days. Please note that opting out of marketing communications does not affect transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, and KYC request notices — which are necessary for the operation of your account and cannot be disabled while your account is active.

Changes to This Privacy Policy

portobet reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this policy, we will notify active players via email to their registered address and display a prominent notice on the portobet website for a minimum of 30 days following the change.

The "Effective Date" shown at the top of this page and in the hero section above indicates when the current version of this Privacy Policy came into force. Previous versions of this policy are archived and available upon request by contacting support@portobet.

Your Continued Use

By continuing to use the portobet platform after a revised Privacy Policy has been published and the notification period has elapsed, you acknowledge the updated terms. If you do not agree with any material change to this policy, you should cease use of the platform and contact support to discuss account closure and data deletion options.

Contact the Privacy Team

If you have any questions, concerns, or complaints about this Privacy Policy or about the way portobet handles your personal data, please contact us at support@portobet. We take all privacy enquiries seriously and will respond within 3 business days of receipt. Our privacy team operates during Bangladesh Standard Time (BST, UTC+6) business hours, Monday through Sunday.